Rivach VoiceOps
Every call answered. Every follow-up made.
Rivach builds and manages AI voice agents that handle inbound and outbound calls around the clock — booking appointments, qualifying leads, answering questions, updating your CRM, and escalating to your team when a human is needed. You get the outcome; we run the system.
Handled
142
Automated
98%
Review
4
What it covers
Capabilities
Inbound call handling
Answer every call — during business hours, after hours, and during peak overflow — with consistent, on-script conversations.
Outbound campaigns
Follow-up calls, payment reminders, appointment confirmations, and lead re-engagement that actually happen on schedule.
Appointment booking
Agents check real availability, book directly into your calendar or scheduling system, and send confirmations.
Lead qualification
Standard qualification questions asked on every call, with structured answers written to your CRM — not a voicemail box.
Human escalation
Clear escalation rules route complex, sensitive, or high-value calls to your team with full context attached.
Multilingual support
English and Spanish out of the box, with additional languages configured per deployment.
Managed by Rivach
You get the outcome. We run the system.
No dashboards to babysit, no prompts to maintain, no vendor tickets to chase. Rivach handles setup, integration, monitoring, and improvement - and reports the results.
- Conversation design built around your actual call flows
- Integration with your calendar, CRM, and phone system
- Call recordings, transcripts, and structured summaries
- Escalation rules and warm hand-off to staff
- Monitoring dashboard with call outcomes and trends
- Ongoing tuning based on real call reviews
- QA review of edge cases and failed conversations
- Monthly reporting on volume, outcomes, and savings
Use cases
Where this service earns its keep
Good fit for
Industries we deploy this in
- Local service businesses
- Healthcare & clinics
- Recruiting & staffing
- Real estate
- Logistics
- Professional services
Trust & Control
Automation with adult supervision
Every Rivach system ships with the controls that make AI safe to put on real work.
Human-in-the-loop approvals
Sensitive actions wait for a person. Approval queues are designed for fast, informed decisions.
Audit trails
Every action an agent or workflow takes is logged and reviewable — by item, by day, by system.
Escalation paths
Clear rules route complex or uncertain cases to your team with full context attached.
Role-based access
People and agents see only what their role allows. Permissions are explicit, not implied.
Monitoring & QA
Dashboards, alerts, and sampled quality reviews keep performance visible — not assumed.
Fallbacks & error handling
When an integration fails or input is ambiguous, the system degrades safely and tells someone.
Hear it before you buy it.
We start with a working pilot agent configured for one of your real call flows — so you can judge the conversations, not the pitch.