Rivach AI BPO
Operational capacity without the headcount curve.
Traditional outsourcing adds people to manual work. Rivach runs a different model: AI agents and automations handle the repeatable volume, while trained human operators review exceptions, manage quality, and keep accountability with a named team. You get throughput, oversight, and reporting without building any of it internally.
Handled
142
Automated
98%
Review
4
What it covers
Capabilities that ship to production.
Customer support operations
AI drafts and resolves routine tickets; operators handle escalations and review quality on a defined sample.
Back-office processing
Data entry, validation, document review, and reconciliation run through AI pipelines with human QA gates.
Lead follow-up operations
Every inbound lead gets contacted, qualified, and logged by voice agent, email workflow, or operator as appropriate.
CRM & data hygiene
Continuous cleanup, deduplication, enrichment, and status updates so your systems stay trustworthy.
Scheduling operations
Appointment management, confirmations, rescheduling, and no-show follow-up handled end to end.
Reporting operations
Recurring operational and analytics reporting prepared, checked, and delivered by the team.
Managed by Rivach
You get the outcome. We run the system.
No dashboards to babysit, no prompts to maintain, no vendor tickets to chase. Rivach handles setup, integration, monitoring, and improvement, then reports the results.
- A named operations team with a single point of contact
- AI systems built and tuned for your specific processes
- Human QA review with defined sampling and standards
- Service levels for turnaround time and accuracy
- Full audit trail of work performed
- Weekly and monthly operational reporting
- Escalation paths into your organization
- Continuous automation of remaining manual steps
Use cases
Where this service earns its keep
Good fit for
Industries we deploy this in
- Healthcare & pharma
- E-commerce
- Logistics & supply chain
- Finance & accounting teams
- Recruiting & staffing
- Professional services
Trust & Control
Automation with adult supervision.
Every Rivach system ships with the controls that make AI safe to put on real work.
Human-in-the-loop approvals
Sensitive actions wait for a person. Approval queues are designed for fast, informed decisions.
Audit trails
Every action an agent or workflow takes is logged and reviewable by item, by day and by system.
Escalation paths
Clear rules route complex or uncertain cases to your team with full context attached.
Role-based access
People and agents see only what their role allows. Permissions are explicit, not implied.
Monitoring & QA
Dashboards, alerts, and sampled quality reviews keep performance visible, not assumed.
Fallbacks & error handling
When an integration fails or input is ambiguous, the system degrades safely and tells someone.
Start a project
Modern operations, managed for you.
Tell us which process is consuming your team. We design the AI-plus-human operating model, agree on service levels, and take it over.
What happens next
Three simple steps
- 01
Tell us about the problem
What you’re building, or what isn’t working. A few sentences is enough.
- 02
Talk with an engineer
A working session with someone who builds, focused on how the work actually happens.
- 03
Get a concrete next step
A scoped plan for one product slice or one workflow, not a slide deck.