Services

Two layers. One operating partner.

AI Operations services run your day-to-day work: calls, workflows, and managed back-office execution. Engineering builds the platforms, products, and interfaces underneath. Most clients start with one and grow into both.

AI Operations Engineering

Layer 01: AI Operations

Rivach VoiceOps

Managed Voice Agents

AI voice agents that answer, qualify, book, and follow up. Built, monitored, and improved by us.

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Common use cases

Missed-call recoveryAfter-hours coverageAppointment schedulingPatient & customer intakeOrder takingPayment remindersLead qualificationReview & feedback calls

Rivach WorkflowOps

AI Automation Workflows

Repetitive business processes converted into supervised AI workflows, with approvals, logs, and dashboards.

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Common use cases

Invoice processingLead intakeQuote generation supportDocument extractionSupport ticket classificationVendor onboardingEmployee onboardingCompliance checklists

Rivach AI BPO

AI-Enabled BPO

Managed operations where AI does the repeatable work and trained operators supervise quality and exceptions.

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Common use cases

Support ticket operationsData entry & validationDocument reviewInvoice processingAppointment managementLead follow-upCRM cleanupMultilingual support

Layer 02: Engineering

Product Engineering

AI-Native Product Development

AI-first products where intelligence is the core of the system: copilots, agents, RAG platforms, and AI SaaS.

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Platform Engineering

SaaS Platform Engineering

Production-grade SaaS platforms, portals, dashboards, and APIs. Multi-tenant, secure, and built to scale.

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Design Engineering

Advanced UI/UX Engineering

Interfaces for complex systems: dashboards, review queues, workflow builders, and operations consoles people can actually use.

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Mobile Engineering

Intelligent Mobile Engineering

Mobile apps for customers, internal teams, and field operations, including offline-first and AI-assisted workflows.

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Team Extension

On-Demand Technical Teams

Curated AI, engineering, and design capacity that plugs into your roadmap: senior execution, not staffing.

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Not sure which service fits?

Describe your operation and where the hours go. We’ll recommend the smallest engagement that proves value, usually one workflow or one call flow.

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hello@rivach.com Delivering across the US & India

What happens next

Three simple steps

  1. 01

    Tell us about the problem

    What you’re building, or what isn’t working. A few sentences is enough.

  2. 02

    Talk with an engineer

    A working session with someone who builds, focused on how the work actually happens.

  3. 03

    Get a concrete next step

    A scoped plan for one product slice or one workflow, not a slide deck.

Start with step one